How can we help you?

Store Information 13

• Where is my nearest store?
• Do online sale prices apply in store?
• Can I find the same products online and in store?
• Store contact details
• How do I book an in store appointment?

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Deliveries 20

• Do you offer a Click & Collect?
• Highlands, Islands and Northern Ireland delivery
• How much is delivery?
• Where is my order?
• If I order today, when will I receive delivery?

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Payments & Discounts 15

• Can I Pay For My Order In Instalments?
• My "Refer A Friend" Discount Code Doesn't Work.
• I can't place an order on the website.
• Why is my discount code not working?
• How does the multi-buy offer work?

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Custom Made 23

• How do I book A Custom Made appointment?
• Can I take my draft order into store to complete?
• How can I check the progress of my Custom Made order?
• How long does a Custom Made suit take to create?
• Can I amend or cancel my Custom Made order?

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Hire 46

• Can I amend my hire order?
• What is the initial payment?
• Can I just hire an individual item?
• Can I return my hire suit to a different store than the one I collected from?
• What are the extended hire fees?

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General 8

• What time is Customer Support open?
• Can I work for Moss?
• How do I get an invoice?
• What happens if I disable cookies?
• Why am I getting an error message on the site

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Refunds, Returns & Exchanges 11

• Can I exchange my order?
• Where is my refund?
• How can I return store purchased items?
• What happens if I return something that was part of a multi-buy offer?
• Can I return altered or personalised items?

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Product & Styling 31

• What range of sizes do you offer?
• Do you have this product in store?
• Can I get my suit altered?
• How do I measure myself for a suit?
• Which lapel should I choose?

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International 5

• Do you ship internationally?
• How do I return an international order?
• Can I exchange an international order?
• Can I claim VAT back when ordering from the Channel Islands?
• Can I order a custom made suit for delivery outside the UK?