Payments & Discounts

Klarna, PayPal, Checkout, Voucher Codes, Blue light, Student Beans, Over the phone payment (no)

Can I Pay For My Order In Instalments?
Unfortunately we don't offer our own service to pay in instalments, however, we do offer Klarna.  We've teamed up with Klarna to offer a Buy now...
Tue, 5 Mar, 2024 at 2:44 PM
My "Refer A Friend" Discount Code Doesn't Work.
The "refer a friend" offer can be shared for 3 months from the date of acceptance by the referrer. In order for the referral to work the referre...
Tue, 5 Mar, 2024 at 2:58 PM
I can't place an order on the website.
If your payment is being rejected, please try another payment method, you can use various payment methods including Credit or Debit Cards, PayPal, Klarna an...
Tue, 5 Mar, 2024 at 3:07 PM
Why is my discount code not working?
Unless otherwise stated, only one of our voucher codes can be used at a time, and our voucher codes cannot be used in conjunction with any other offers, suc...
Tue, 5 Mar, 2024 at 3:09 PM
How does the multi-buy offer work?
We occasionally have 3 for 2 and multi-buy offers, these can be seen online and in store.  You can tell which products are included in any of our offers...
Tue, 5 Mar, 2024 at 3:21 PM
Do You Offer Student Discount?
We work with Student Beans to offer discount on our retail products.  Your discount can be used in store or online with your unique code, please ensure ...
Tue, 5 Mar, 2024 at 3:32 PM
How can I pay for my order?
You can use Visa, Visa Debit, MasterCard, Maestro, American Express, Klarna, PayPal or a Gift Card. You’ll need to give us the same UK billing address for...
Tue, 5 Mar, 2024 at 3:36 PM
Can I use a gift card to buy online?
Moss gift cards can be bought and redeemed online and in store. To use your gift card online, click on "Got a gift card?" when you reach the chec...
Tue, 5 Mar, 2024 at 3:42 PM
How do I get a refund if I paid with a gift card?
Items purchased via gift card will be refunded back onto a gift card. The refund will be processed onto a new gift card which will be posted to you.  Any r...
Tue, 5 Mar, 2024 at 3:43 PM
How do I check my gift card balance?
You can head into any of out stores or our Customer Support Team can do that for you, just contact us and let us know your gift card number. 
Tue, 5 Mar, 2024 at 3:46 PM