Deliveries

Do you offer a Click & Collect?
We offer Click & Collect to the majority of our stores. Dependent on order value and delivery type chosen, fees may apply, you can find further detail...
Mon, 4 Mar, 2024 at 3:58 PM
Highlands, Islands and Northern Ireland delivery
Highlands, Islands and Northern Ireland delivery costs £4.95 or is free when you spend £150 or more. Please allow 5-7 working days for delivery. We use Evr...
Fri, 31 May, 2024 at 8:09 AM
How much is delivery?
We offer a variety of different delivery options dependent on order value or when the order is placed.  Standard Delivery - £4.95 or free if order value i...
Fri, 31 May, 2024 at 8:12 AM
Where is my order?
Please visit https://www.moss.co.uk/delivery-information for full information.  Standard Delivery: Please allow 3-5 working days. We use Evri and Royal ...
Fri, 31 May, 2024 at 8:20 AM
If I order today, when will I receive delivery?
Next Working Day: Order before 4pm Monday to Thursday for delivery the next working day. Order before 2pm Sunday for delivery on Monday (excluding bank hol...
Fri, 31 May, 2024 at 8:24 AM
Do you offer Saturday delivery?
Unfortunately we do not offer Saturday delivery, all of our delivery dates relate to working days. Detail on our delivery options can be seen here - https:...
Tue, 5 Mar, 2024 at 10:48 AM
There is an item missing in my parcel what can I do?
We're sorry to hear that you feel there might be a missing item from your order. Some orders are shipped in separate parcels and will have their own tra...
Fri, 31 May, 2024 at 8:25 AM
What happens if I receive the wrong item?
We carry out various quality control checks, which should avoid errors occurring. However, in the rare occasion that you have received the wrong item, pleas...
Fri, 31 May, 2024 at 8:27 AM
There is a damaged item in my parcel what can I do?
We carry out various quality control checks, which should avoid errors occurring. However, in the rare occasion that you have received a damaged item, pleas...
Fri, 31 May, 2024 at 8:28 AM
Can I update my delivery address?
If you have ordered in the last 20 minutes, you may be able to cancel your order by going to 'My Account' and clicking 'Cancel order', then ...
Fri, 31 May, 2024 at 8:31 AM