If you return your items using CollectPlus or RoyalMail, it can take up to 21 days for your return to be processed.
This includes:
- 7 days to receive the return back to our processing centre.
- A further 7 days to inspect and process the return.
- If the return was approved and was in line with our returns policy, it may take up to 7 days for the refund to appear back into the original payment method, depending on your bank or payment provider.
Therefore, please allow up to 3 weeks after returning your items to receive the refund.
https://www.moss.co.uk/returns-policy
If you have been waiting longer than this, please contact us, providing the order details and proof of return.