If you return your items using CollectPlus or RoyalMail, it can take up to 7 days to receive them back to our processing centre.
It can take up to a further 7 days to inspect and process your return. It can then take up to 7 days for the refund to appear back into your account, depending on your bank or payment provider.
Therefore, please allow up to 3 weeks after returning your items to receive the refund.
https://www.moss.co.uk/returns-policy
If you have been waiting longer than this, please contact us, providing the order details and proof of return.