Refunds, Returns & Exchanges

Can I exchange my order?
If you ordered online, and wish to exchange your product for a different size, you can do so using the link below. https://returns.moss.co.uk Unfortunately...
Fri, 31 May, 2024 at 8:47 AM
Where is my refund?
If you return your items using CollectPlus or RoyalMail, it can take up to 7 days to receive them back to our processing centre. It can take up to a further...
Fri, 31 May, 2024 at 8:49 AM
How can I return store purchased items?
You can return an item purchased in store to the same store, or any of our other stores - You can find your nearest here - https://www.moss.co.uk/store/find...
Fri, 31 May, 2024 at 8:51 AM
What happens if I return something that was part of a multi-buy offer?
If your original order was part of a Multibuy or contained a promotional discount code then this will be taken into account and the refund price of individu...
Fri, 31 May, 2024 at 8:52 AM
Can I return altered or personalised items?
We are unable to refund or exchange altered or personalised items. Please ensure that you are happy with your product before any alterations are made.  
Fri, 31 May, 2024 at 8:53 AM
What is the return period on sale items?
Sale items have the same returns period as full price items. If ordered online, you need to notify us of your return within 14 days of receiving your order ...
Fri, 31 May, 2024 at 10:13 AM
How do I return my purchase?
Items that were bought in one of our stores will need to be returned to a store. Please do not post or return items using a courier as we will not be able t...
Fri, 31 May, 2024 at 10:19 AM
How do I return an international order?
Returns from the US and the Republic of Ireland  These returns are free, and can be managed via this link - https://mossbros.returnsunlimited.com/ Follow th...
Fri, 31 May, 2024 at 11:22 AM
Are there items I cannot return?
Due to hygiene reasons Face Masks, Top Hats, Hats and Underwear are excluded from our Returns Policy and cannot be returned or refunded. Please note any...
Fri, 31 May, 2024 at 11:23 AM
Why is my exchange order cancelled?
Once you have requested an exchange on our website, we reserve the replacement stock for 30 days while we wait to receive the item you are returning. Once w...
Fri, 31 May, 2024 at 11:24 AM