How can we help you?

General 1

• Hello

Orders 0

Returns and refunds 0

Deliveries 0

Payments 0

Product Advice 0

General Enquiries 0

Promotions 0

Store processes 0

Stores 0

Store Returns 0

Product Advice 0

Orders 0

Payments 0

Product Advice 0

Process 0

General 10

• Hello
• What is your data protection policy?
• What's the best way to iron a shirt?
• What time are your customer services open on bank holidays?
• How do I book an in store appointment?

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Payments #2 13

• How do I check my gift card balance?
• Can I pay for my suit in instalments?
• How do I get a refund if I paid with a gift card?
• How does Klarna work?
• What is Klarna?

View all 13

Store processes 1

• How do I book a Tailor Me appointment?

Deliveries 11

• USA delivery
• Why are you not offering Click and Collect?
• Why are you not offering Next Day delivery?
• Highlands & Islands and Northern Ireland delivery
• Do you ship internationally?

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Your account 0

Orders 5

• Can I return my hire suit to a different store than the one I collected from?
• My hire order has not been collected
• Can I do a hire order last minute?
• Can I just hire an individual item?
• Can I amend my order?

Process 16

• Can I book in one store and collect from another?
• How far in advance should I book?
• Can I try on my items before hiring?
• Can members of my party be fitted at different stores?
• Can I place my hire order online?

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Payments 7

• Student discount
• How can I get an invoice?
• What is the delivery charge?
• Do I have to leave a security deposit?
• What are the extended hire fees?

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General Enquiries 2

• What do I do if I didn't receive a confirmation email?
• How long does the sale last?

Product Advice 16

• Do you offer shoes to hire?
• Can I hire tweed?
• What is the size range for your top hats to hire?
• Do you hire out suits for interviews?
• Do you hire out suits for children and teenagers?

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Sample Category 4

• 1. Important: Must Read
• 3. How to create an FAQ?
• 2. How to setup FAQ categories?
• 4. Example: Preparing your package for return.

Stores 4

• Look up store contact details
• Where is my nearest store?
• Is there a sale in store too?
• Are the products for sale online and the shops the same?

Product Advice #3 39

• How do I look after my wool suit?
• Which shirt collar should I choose?
• How do I tie a Prince Albert knot on a tie?
• What is a Zero Iron shirt?
• When can I purchase this item?

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Product Advice #2 0

Store Returns 2

• How can I return store purchased items?
• Can I return altered or personalised items?

Promotions 9

• How can I get £10 off my first order?
• Do you offer student discount?
• How does the multi-buy offer work?
• Can I use my student discount with other offers?
• My "refer a friend" discount code doesn't work

View all 9

Returns and refunds 14

• Are there items I cannot return?
• How do I return an international order?
• Why is my exchange order cancelled?
• How long does a return take?
• I have cancelled my order. How long will it take until I receive my refund?

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Orders #2 8

• Did my order go through?
• What happens if I disable cookies?
• I am getting an error message on the site
• Can I cancel my order?
• The image looks different to the product I received

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Store Information 6

• Where is my nearest store?
• How do I book a Tailor Me appointment?
• Are the products for sale online and the shops the same?
• Look up store contact details
• Where can I find a Moss Bros. near me?

View all 6

Deliveries 8

• Highlands & Islands and Northern Ireland delivery
• How much is standard delivery?
• There is an item missing in my parcel what can I do?
• What happens if I receive the wrong item?
• There is a damaged item in my parcel what can I do?

View all 8

Promotions 7

• Is there a sale in store too?
• Are discounts available online?
• How can I get £10 off my first order?
• How does the multi-buy offer work?
• Do you offer student discount?

View all 7

Orders 13

• Can I exchange my order?
• Can I amend my order?
• My order didn't go through, what can I do?
• Can I just hire an individual item?
• Can I return my hire suit to a different store than the one I collected from?

View all 13

Payments 21

• Can I pay for my suit in instalments?
• What is the initial payment?
• What is Klarna?
• What are the extended hire fees?
• How can I talk to Klarna's Customer Service?

View all 21

General 24

• Where can I find more information about hire?
• What time are your customer services open on bank holidays?
• Can I return my hire suit to a different store to the one I collected from?
• Work for Moss Bros
• How far in advance should a junior be measured?

View all 24

Returns and Refunds 17

• Where is my refund?
• How can I return store purchased items?
• What if my item is damaged after the returns period?
• Can I return altered or personalised items?
• Can I cancel my order?

View all 17

Styling Advice 57

• Do you sell boys' shirts?
• What do I wear to Royal Ascot?
• What range of sizes do you offer?
• Do your belts and ties come in a box?
• Do you have this product in store?

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International Orders 3

• Do you ship internationally?
• Delivery to the Russian Federation
• USA delivery