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Moss Bros Information
General
1
Hello
Ecommerce
Orders
0
Returns and refunds
0
Deliveries
0
Payments
0
Product Advice
0
General Enquiries
0
Promotions
0
Retail
Store processes
0
Stores
0
Store Returns
0
Product Advice
0
Hire
Orders
0
Payments
0
Product Advice
0
Process
0
en Freshchat category
General
10
Hello
What is your data protection policy?
What's the best way to iron a shirt?
What time are your customer services open on bank holidays?
How do I book an in store appointment?
See all 10 articles
Payments #2
13
How do I check my gift card balance?
Can I pay for my suit in instalments?
How do I get a refund if I paid with a gift card?
How does Klarna work?
What is Klarna?
See all 13 articles
Store processes
1
How do I book a Tailor Me appointment?
Deliveries
11
USA delivery
Why are you not offering Click and Collect?
Why are you not offering Next Day delivery?
Highlands & Islands and Northern Ireland delivery
Do you ship internationally?
See all 11 articles
Your account
0
Orders
6
Can I return my hire suit to a different store than the one I collected from?
How does the 5th suit free offer work?
My hire order has not been collected
Can I do a hire order last minute?
Can I just hire an individual item?
See all 6 articles
Process
16
Can I book in one store and collect from another?
How far in advance should I book?
Can I try on my items before hiring?
Can members of my party be fitted at different stores?
Can I place my hire order online?
See all 16 articles
Payments
7
Student discount
How can I get an invoice?
What is the delivery charge?
Do I have to leave a security deposit?
What are the extended hire fees?
See all 7 articles
General Enquiries
2
What do I do if I didn't receive a confirmation email?
How long does the sale last?
Product Advice
16
Do you offer shoes to hire?
Can I hire tweed?
What is the size range for your top hats to hire?
Do you hire out suits for interviews?
Do you hire out suits for children and teenagers?
See all 16 articles
Sample Category
4
1. Important: Must Read
3. How to create an FAQ?
2. How to setup FAQ categories?
4. Example: Preparing your package for return.
Stores
4
Look up store contact details
Where is my nearest store?
Is there a sale in store too?
Are the products for sale online and the shops the same?
Product Advice #3
39
How do I look after my wool suit?
Which shirt collar should I choose?
How do I tie a Prince Albert knot on a tie?
What is a Zero Iron shirt?
When can I purchase this item?
See all 39 articles
Product Advice #2
0
Store Returns
2
How can I return store purchased items?
Can I return altered or personalised items?
Promotions
10
How can I get £10 off my first order?
How does the 5th suit free offer work?
Do you offer student discount?
How does the multi-buy offer work?
Can I use my student discount with other offers?
See all 10 articles
Returns and refunds
14
Are there items I cannot return?
How do I return an international order?
Why is my exchange order cancelled?
How long does a return take?
I have cancelled my order. How long will it take until I receive my refund?
See all 14 articles
Orders #2
8
Did my order go through?
What happens if I disable cookies?
I am getting an error message on the site
Can I cancel my order?
The image looks different to the product I received
See all 8 articles
Moss Bros Helpdesk
Store Information
6
Where is my nearest store?
How do I book a Tailor Me appointment?
Are the products for sale online and the shops the same?
Look up store contact details
Where can I find a Moss Bros. near me?
See all 6 articles
Deliveries
8
Highlands & Islands and Northern Ireland delivery
How much is standard delivery?
There is an item missing in my parcel what can I do?
What happens if I receive the wrong item?
There is a damaged item in my parcel what can I do?
See all 8 articles
Promotions
8
Is there a sale in store too?
Are discounts available online?
How can I get £10 off my first order?
How does the multi-buy offer work?
Do you offer student discount?
See all 8 articles
Orders
14
Can I exchange my order?
Can I amend my order?
My order didn't go through, what can I do?
Can I just hire an individual item?
Can I return my hire suit to a different store than the one I collected from?
See all 14 articles
Payments
21
Can I pay for my suit in instalments?
What is the initial payment?
What is Klarna?
What are the extended hire fees?
How can I talk to Klarna's Customer Service?
See all 21 articles
General
24
Where can I find more information about hire?
What time are your customer services open on bank holidays?
Can I return my hire suit to a different store to the one I collected from?
Work for Moss Bros
How far in advance should a junior be measured?
See all 24 articles
Returns and Refunds
17
Where is my refund?
How can I return store purchased items?
What if my item is damaged after the returns period?
Can I return altered or personalised items?
Can I cancel my order?
See all 17 articles
Styling Advice
57
Do you sell boys' shirts?
What do I wear to Royal Ascot?
What range of sizes do you offer?
Do your belts and ties come in a box?
Do you have this product in store?
See all 57 articles
International Orders
3
Do you ship internationally?
Delivery to the Russian Federation
USA delivery