Orders

Can I exchange my order?
If you ordered online, and your product is too big or too small, you can also exchange it online for a different size. Click here , sign in to your account...
Wed, 15 Jul, 2020 at 9:40 AM
Can I amend my order?
You can make changes to your hire order up to 14 days prior to your collection date. If you have placed your order in store we recommend you visit or ca...
Thu, 23 Jul, 2020 at 1:24 PM
My order didn't go through, what can I do?
We’re sorry you’re having problems placing your order online. If your payment is being rejected, please try another payment method , you can use Pay Pal eve...
Wed, 19 Aug, 2020 at 10:17 AM
Can I just hire an individual item?
We currently only offer our hire service online for full suits, or suit packages. Need only one item for your event? Our stores are able to hire individ...
Thu, 23 Jul, 2020 at 1:30 PM
Can I return my hire suit to a different store than the one I collected from?
You can return your hire suit to any store, it does not have to be the same store as the one you collected it from. For more information on hire, please cl...
Thu, 23 Jul, 2020 at 3:47 PM
Can I do a hire order last minute?
If you need a hire last minute then we recommend you visit one of our Moss Bros branches to place an order. If they have the hire stock in store, they can c...
Thu, 23 Jul, 2020 at 4:06 PM
My "refer a friend" discount code doesn't work
The ""refer a friend"" offer can be shared for 3 months from the date of acceptance by the referrer. In order for the referral to work t...
Wed, 15 Jul, 2020 at 10:50 AM
How does the 5th suit free offer work?
Our 5th suit free promotion is available on Ready to Wear, Hire and Tailor Me services. Mix and match orders can only be processed in store. To order onlin...
Mon, 27 Jul, 2020 at 5:00 PM
Why can't I get the free shirt and tie offer?
To help you look sharp on a budget, we sometimes offer a free shirt and tie with certain suit purchases. Unless otherwise stated, our free shirt and tie of...
Wed, 15 Jul, 2020 at 12:50 PM
Did my order go through?
You will be able to see the order in the ""Your Account"" section of our website and you will also get an order confirmation email from ...
Wed, 22 Jul, 2020 at 12:06 PM