Payments

Can I pay for my suit in instalments?
Unfortunately we don't offer a service to pay in instalments, however, we do offer Klarna! We've teamed up with Klarna to offer a ""Buy...
Wed, 15 Jul, 2020 at 9:39 AM
What is the initial payment?
You pay 50% deposit if your event is further than 28 days away, or opt to pay in full. For online orders or orders placed in-store but being delivered t...
Thu, 23 Jul, 2020 at 3:49 PM
What is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than ...
Wed, 15 Jul, 2020 at 9:38 AM
What are the extended hire fees?
Our standard hire period is five days, with collection normally two days before your event, and return two days after. If you need to extend your hire, you...
Thu, 23 Jul, 2020 at 4:00 PM
How can I talk to Klarna's Customer Service?
If you have a problem or question regarding a Klarna order, please visit Klarna’s Customer Service here for a full list of FAQ’s, live chat, and contact inf...
Wed, 15 Jul, 2020 at 9:46 AM
Do I have to leave a security deposit?
We’ll take your card details when you collect your hire order, but no money will be taken unless your hire order is returned damaged or with items missing. ...
Mon, 27 Jul, 2020 at 4:46 PM
How does Klarna work?
If you select Klarna Pay Later at checkout, and are approved for their service, you will have a 14 day period in which to try on your order, before you pay ...
Wed, 15 Jul, 2020 at 12:24 PM
How do I get an invoice?
If you shop online, you will receive an confirmation displaying the details and price of your order as standard. If you need a VAT invoice, please contact u...
Thu, 16 Jul, 2020 at 11:53 AM
Why is my payment not working?
If you have tried to pay on a card three times in a twenty four hour period, the website will prevent a further attempt. You can wait twenty four hours and ...
Wed, 15 Jul, 2020 at 12:38 PM
Is my payment information safe with Klarna?
Payment information is processed securely by Klarna. No card details are transferred to or held by Moss Bros. All transactions take place via connections se...
Wed, 22 Jul, 2020 at 12:07 PM