How can we help you?

Store Information 6

• Where is my nearest store?
• How do I book a Tailor Me appointment?
• Are the products for sale online and the shops the same?
• Look up store contact details
• Where can I find a Moss Bros. near me?

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Deliveries 8

• Highlands & Islands and Northern Ireland delivery
• How much is standard delivery?
• There is an item missing in my parcel what can I do?
• What happens if I receive the wrong item?
• There is a damaged item in my parcel what can I do?

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Promotions 7

• Is there a sale in store too?
• Are discounts available online?
• How can I get £10 off my first order?
• How does the multi-buy offer work?
• Do you offer student discount?

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Orders 13

• Can I exchange my order?
• Can I amend my order?
• My order didn't go through, what can I do?
• Can I just hire an individual item?
• Can I return my hire suit to a different store than the one I collected from?

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Payments 21

• Can I pay for my suit in instalments?
• What is the initial payment?
• What is Klarna?
• What are the extended hire fees?
• How can I talk to Klarna's Customer Service?

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General 24

• Where can I find more information about hire?
• What time are your customer services open on bank holidays?
• Can I return my hire suit to a different store to the one I collected from?
• Work for Moss Bros
• How far in advance should a junior be measured?

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Returns and Refunds 17

• Where is my refund?
• How can I return store purchased items?
• What if my item is damaged after the returns period?
• Can I return altered or personalised items?
• Can I cancel my order?

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Styling Advice 57

• Do you sell boys' shirts?
• What do I wear to Royal Ascot?
• What range of sizes do you offer?
• Do your belts and ties come in a box?
• Do you have this product in store?

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International Orders 3

• Do you ship internationally?
• Delivery to the Russian Federation
• USA delivery