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Moss Bros Helpdesk
Store Information
6
Where is my nearest store?
How do I book a Tailor Me appointment?
Are the products for sale online and the shops the same?
Look up store contact details
Where can I find a Moss Bros. near me?
See all 6 articles
Deliveries
8
Highlands & Islands and Northern Ireland delivery
How much is standard delivery?
There is an item missing in my parcel what can I do?
What happens if I receive the wrong item?
There is a damaged item in my parcel what can I do?
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Promotions
8
Is there a sale in store too?
Are discounts available online?
How can I get £10 off my first order?
How does the multi-buy offer work?
Do you offer student discount?
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Orders
14
Can I exchange my order?
Can I amend my order?
My order didn't go through, what can I do?
Can I just hire an individual item?
Can I return my hire suit to a different store than the one I collected from?
See all 14 articles
Payments
21
Can I pay for my suit in instalments?
What is the initial payment?
What is Klarna?
What are the extended hire fees?
How can I talk to Klarna's Customer Service?
See all 21 articles
General
24
Where can I find more information about hire?
What time are your customer services open on bank holidays?
Can I return my hire suit to a different store to the one I collected from?
Work for Moss Bros
How far in advance should a junior be measured?
See all 24 articles
Returns and Refunds
17
Where is my refund?
How can I return store purchased items?
What if my item is damaged after the returns period?
Can I return altered or personalised items?
Can I cancel my order?
See all 17 articles
Styling Advice
57
Do you sell boys' shirts?
What do I wear to Royal Ascot?
What range of sizes do you offer?
Do your belts and ties come in a box?
Do you have this product in store?
See all 57 articles
International Orders
3
Do you ship internationally?
Delivery to the Russian Federation
USA delivery