Please visit https://www.moss.co.uk/delivery-information for full information.
Standard Delivery:
Please allow 3-5 working days.
We use Evri for all our standard deliveries and a signature is normally required. Alternatively the parcel may be left in a safe place and details emailed.
Over bank holidays please allow an extra 2 working days for delivery to any destination.
You can find your tracking number on the dispatch email sent following your order and track using the couriers website.
Next Day Delivery:
If you placed your order by 4pm Monday to Thursday, it will be delivered the next day. If you placed it between 4pm on Thursday and 2pm on Sunday, it will be delivered on Monday (excluding bank holidays).
We use DPD fully tracked service for our next day deliveries and a signature will be required. UK Mainland orders come with a predicted delivery time slot which is sent to you by email and text on the morning of delivery. Over bank holidays please allow an extra 2 working days for delivery to any destination.
You can find your tracking number on the dispatch email sent following your order and track using the couriers website.
Click & Collect:
Our click and collect service in most cases this will be within 3-5 working days of ordering.
You will receive an email advising when your parcel has arrived in store. If you haven't received your email, you can reach out to the relevant store finding their contact number using this link. https://www.moss.co.uk/store/finder
Parcels will be held at your chosen store for 14 days for you to collect.
Click & Collect Premium:
Click and Collect Premium orders are delivered on the next working day. Order by 4pm Monday to Thursday, or 2pm on Sunday to qualify.
Orders placed after 4pm will be processed the next working day. Orders placed between Thursday 4pm and Sunday 1pm will be delivered on Monday, excluding Bank Holidays
You will receive an email advising when your parcel has arrived in store. If you haven't received your email, you can reach out to the relevant store finding their contact number using this link. https://www.moss.co.uk/store/finder
Parcels will be held at your chosen store for 14 days for you to collect.
International:
Your tracking information will be emailed to you, then using the couriers website you will be able to track you order.
If you'd like to see the status of your order, please Login/Register for an online account, where you can find updates.
If you need assistance with tracking or location your order, please contact us using the link below.