Returns and Refunds

Where is my refund?
Orders returned to our warehouse can take up to 10 days to be received back and processed. If you have been waiting longer than this, please contact us here...
Wed, 15 Jul, 2020 at 10:46 AM
How can I return store purchased items?
You can return an item purchased in a high street store to the same store, or any of our other high street stores - click here to find your nearest one. Pl...
Wed, 15 Jul, 2020 at 11:09 AM
What if my item is damaged after the returns period?
If your product has been damaged and is still within 30 days of being purchased, then our normal returns policy applies. You can find out how to return your...
Wed, 15 Jul, 2020 at 11:53 AM
Can I return altered or personalised items?
Unfortunately we cannot refund or exchange altered or personalised items. Please ensure that you are happy with your product before any alterations are made...
Wed, 22 Jul, 2020 at 12:31 PM
Can I cancel my order?
You can't amend an order after placing it, but if you made a mistake or have changed your mind, you can cancel an order shortly after placing it by goi...
Wed, 15 Jul, 2020 at 12:44 PM
What happens if I return something that was part of a multi-buy offer?
If your original order was part of a multi-buy offer - for example 3 shirts for £60, or 3 for 2 on trousers - and you only return part of the multi-buy, the...
Wed, 15 Jul, 2020 at 2:35 PM
What is the return period on sale items?
Sale items have the same returns period as full price items - 30 days from the date of receipt if they are unworn, unaltered and in their original packaging...
Wed, 15 Jul, 2020 at 2:37 PM
Channel Island returns
Our Channel Island stores work a little differently to most of our other stores, so please check the below before you buy: Returning purchases made in our ...
Wed, 15 Jul, 2020 at 4:06 PM
How do I return my purchase?
We hope that you are delighted with your order, but we understand that you may wish to return items. You can do so completely free of charge within 30 days ...
Wed, 29 Jul, 2020 at 12:12 PM
How do I return an international order?
Returns from the US are FREE, and can be booked here. Follow the steps to print out your returns label. Then take your parcel to your local post office - we...
Tue, 1 Sep, 2020 at 11:09 AM