How can we help you?

If you ordered online, and wish to exchange your product for a different size, you can do so using the link below. https://returns.moss.co.uk Unfortunately...

If you return your items using CollectPlus or RoyalMail, it can take up to 7 days to receive them back to our processing centre. It can take up to a further...

You can return an item purchased in store to the same store, or any of our other stores - You can find your nearest here - https://www.moss.co.uk/store/find...

If your original order was part of a Multibuy or contained a promotional discount code then this will be taken into account and the refund price of individu...

We are unable to refund or exchange altered or personalised items. Please ensure that you are happy with your product before any alterations are made.  

Sale items have the same returns period as full price items. If ordered online, you need to notify us of your return within 14 days of receiving your order ...

Items that were bought in one of our stores will need to be returned to a store. Please do not post or return items using a courier as we will not be able t...

Returns from the US and the Republic of Ireland  These returns are free, and can be managed via this link - https://mossbros.returnsunlimited.com/ Follow th...

Due to hygiene reasons Face Masks, Top Hats, Hats and Underwear are excluded from our Returns Policy and cannot be returned or refunded. All accessories, t...

If you return your items to one of our stores, your refund can be processed in store, the funds will then be back with you in 3-5 days. If you return your ...