How can we help you?

If you return your items to one of our stores, your refund can be processed in store, the funds will then be back with you in 3-5 days.

If you return your items using CollectPlus or RoyalMail, it can take up to 7 days to receive them back to our processing centre.
It can take up to a further 7 days to inspect and process your return. It can then take up to 7 days for the refund to appear back into your account, depending on your bank or payment provider.
Therefore, please allow up to 21 days after returning your items to receive the refund.

If you have been waiting longer than this, please contact us here with your proof of postage - https://www.moss.co.uk/contact-us

You can find more information about our returns process - https://www.moss.co.uk/returns-policy