Items that were bought in one of our stores will need to be returned to a store. Please do not post or return items using a courier as we will not be able to process a refund.
This also applies to items that were ordered in one of our stores for home delivery.


If your order is placed online, you have 14 days of receipt of your order to notify us you wish to return, and then a further 14 days to return the order us. This can be done via one of the options below. 


1. Return to your nearest Moss store for FREE

The easiest and most convenient way to return is to visit your nearest Moss store.
If something isn’t right, our store team will help you find the correct style, fit and size. They can also arrange for tailoring alterations to ensure the perfect fit for you. 

If you are returning your items for a refund, they can process that right away.


Find your nearest store https://www.moss.co.uk/store/finder


2. Return via Royal Mail or Collect+

Please visit our returns portal at https://returns.moss.co.uk within 14 days of receipt of your order and follow the instructions. You can either print a pre-paid courier label at home or have a barcode sent to your phone so that a pre-paid label can be printed for you in your nearest Post Office or Collect+ store.


After you have requested a return or exchange in the returns portal, you have a further 14 days to return the goods to us.


Return Courier Cost

If you choose to return any of your items for a refund using a pre-paid courier label, you will be charged a fee of £2.99 towards the cost of the courier.
This fee will be deducted from any refund amount due.
We will not charge a courier fee in the case of an item being returned for an exchange to a different size.
There are no fees to return unwanted items to Moss stores nationwide.

 

Responsibility for Returned Items

Returned items are your responsibility until they reach our stores or warehouse so please ensure the packaging is secure. Please make sure you are happy with all items before removing any labels as we can not accept returns if labels have been removed or where the items have clearly been worn. All items will be inspected on return and any in unsuitable condition will be returned to you.


Further information can be found here - https://www.moss.co.uk/returns-policy

If you require any further support then please contact us - https://www.moss.co.uk/contact-us