We carry out various quality control checks, which should avoid errors occurring.
However, in the rare occasion that you have received the wrong item, please contact us using the link below with information of your order, what you have received (imagery if possible) and what you were expecting.
https://www.moss.co.uk/contact-us
The quickest way to arrange an exchange or refund for this item would be to use the online order returns portal, using the link below. Please ensure you choose the appropriate reason for the return.
https://returns.moss.co.uk/
Once we receive the return, examined a refund or exchange will be issued as soon as possible.