Our warehouse team have high quality control checks, which should avoid errors occurring. However, in the rare occasion that you have received a faulty or damaged item, please contact us using the link below and one of our customer support team will be happy to help. 

https://www.moss.co.uk/contact-us


The quickest way to arrange a refund or exchange for this item would be to return it to our warehouse logging this on your online order and following the steps for a return or exchange, making sure you mark the item 'damaged/faulty', using the link below (for orders made via the website)
https://returns.moss.co.uk/


Once we receive it and have examined it they will refund as soon as possible. We will notify the warehouse of this issue.


 If you do not have an account, then you should create one using the email address used to place the order.