We carry out various quality control checks, which should avoid errors occurring.
However, in the rare occasion that you have received a damaged item, please contact us using the link below with order information and details of the damaged item (imagery if possible).
https://www.moss.co.uk/contact-us
The quickest way to arrange an exchange or refund for this item would be to use the online order returns portal, using the link below. Please ensure you choose the appropriate reason for the return.
https://returns.moss.co.uk/
Once we receive the order, it will be examined and a refund/exchange will be issued as soon as possible.