We’re sorry you’re having problems placing your order online.


If your payment is being rejected, please try another payment method, you can use various payment methods including Credit or Debit Cards, PayPal, Klarna and Gift Card. It may also be worth trying a different device or browser. 
Please note if multiple failed payment attempts are made with the same card, you will be unable to place an order for 24 hours. 

If you try multiple cards and they all fail, you will be unable to place an order for 30 days. This is to ensure no fraudulent activity occurs. 

If you require further assistance, please contact us https://www.moss.co.uk/contact-us and explain the problem and we’ll do our best to sort out the problem as quickly as possible.