Refunds, Returns & Exchanges

Are there items I cannot return?
Due to hygiene reasons Face Masks, Top Hats, Hats and Underwear are excluded from our Returns Policy and cannot be Returned or exchanged  Gift Cards are...
Tue, 11 Apr, 2023 at 10:53 AM
Why is my exchange order cancelled?
Once you have requested an exchange on our website, we reserve the replacement stock for 30 days while we wait to receive the item you are returning. Once w...
Tue, 11 Apr, 2023 at 10:53 AM
How long does a return take?
If you return your items to one of our stores, your refund can be processed there and then. If you return your items using CollectPlus or RoyalMail, it can...
Tue, 11 Apr, 2023 at 10:53 AM
I have returned items I paid for via Klarna. How will I be refunded?
If you have already paid your Klarna invoice by card, the refund will be made back to the same card. If you have not paid the invoice yet, then the refund w...
Wed, 22 Jul, 2020 at 1:41 PM
Returning Klarna orders to store
If you have paid for your online order by Klarna, you can return it either by posting it back to us free of charge or by taking it into one of stores. I...
Wed, 22 Jul, 2020 at 2:06 PM
How can I return an international order?
USA, Ireland, and Australia Returns from these countries are FREE, and can be booked through our Returns Portal. Follow the steps to print out your returns...
Tue, 11 Apr, 2023 at 10:54 AM
I have cancelled my order. How long will it take until I receive my refund?
When an order is cancelled the funds will normally be refunded on the same day then, depending on your bank or card provider, the funds should be visible in...
Tue, 11 Apr, 2023 at 10:54 AM