Returns and refunds

Are there items I cannot return?
For hygiene reasons hats (including top hats) and underwear cannot be returned or exchanged unless they are faulty.   Gift cards are also non-refu...
Wed, 18 Aug, 2021 at 10:10 AM
How do I return an international order?
Returns from the US are FREE, and can be booked here. Follow the steps to print out your returns label. Then take your parcel to your local post office - we...
Wed, 18 Aug, 2021 at 10:10 AM
Why is my exchange order cancelled?
Once you have requested an exchange on our website, we reserve the replacement stock for 10 days while we wait to receive the item you are returnin...
Wed, 18 Aug, 2021 at 10:10 AM
How long does a return take?
If you return your items to one of our stores, your refund can be processed there and then. If you return your items using Collect+, Royal Mail, or Hermes ...
Wed, 18 Aug, 2021 at 10:10 AM
I have cancelled my order. How long will it take until I receive my refund?
As soon as Moss Bros. has registered your cancellation or your return, the refund will be processed within 5 business days.
Wed, 18 Aug, 2021 at 10:10 AM
How can I return an international order?
USA, Ireland, and Australia Returns from these countries are FREE, and can be booked through our Returns Portal. Follow the steps to print out your return...
Wed, 18 Aug, 2021 at 10:10 AM
What if my item is damaged after the returns period?
If your product has been damaged and is still within 30 days of being purchased, then our normal returns policy applies. You can find out how to return your...
Wed, 18 Aug, 2021 at 10:10 AM
How do I return my purchase?
We hope that you are delighted with your order, but we understand that you may wish to return items. You can do so completely free of charge within 30 days ...
Wed, 18 Aug, 2021 at 10:10 AM
Where is my refund?
Orders returned to our warehouse can take up to 10 days to be received back and processed. If you have been waiting longer than this, please contact us here...
Wed, 18 Aug, 2021 at 10:10 AM
Channel Island returns
Our Channel Island stores work a little differently to most of our other stores, so please check the below before you buy: Returning purchases made in our...
Wed, 18 Aug, 2021 at 10:10 AM