Payments #2

How do I check my gift card balance?
We can do that for you, just contact us and let us know your gift card number and we'll do the rest.
Wed, 18 Aug, 2021 at 10:10 AM
Can I pay for my suit in instalments?
Unfortunately we don't offer a service to pay in instalments, however, we do offer Klarna! We've teamed up with Klarna to offer a ""Bu...
Wed, 18 Aug, 2021 at 10:10 AM
How do I get a refund if I paid with a gift card?
Items purchased via gift card will be refunded back onto a gift card. The refund will be processed onto a new gift card which will be posted to you. Any ref...
Wed, 18 Aug, 2021 at 10:10 AM
How does Klarna work?
If you select Klarna Pay Later at checkout, and are approved for their service, you will have a 14 day period in which to try on your order, before you pay ...
Wed, 18 Aug, 2021 at 10:10 AM
What is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than ...
Wed, 18 Aug, 2021 at 10:10 AM
Can I use a gift card to buy online?
Yes, Moss Bros gift cards can be bought and redeemed online and in store. To use your gift card online, click on "Got a gift card?" when...
Wed, 18 Aug, 2021 at 10:10 AM
What information do you take for a Klarna payment?
If you want to make a purchase with Klarna, you'll need to provide your mobile phone number and your email address. The mobile number is required in ca...
Wed, 18 Aug, 2021 at 10:10 AM
How can I talk to Klarna's Customer Service?
If you have a problem or question regarding a Klarna order, please visit Klarna’s Customer Service here for a full list of FAQ’s, live chat, and contact inf...
Wed, 18 Aug, 2021 at 10:10 AM
Have you received my Klarna payment?
If you are using Pay Later, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment b...
Wed, 18 Aug, 2021 at 10:10 AM
Is my payment information safe with Klarna?
Payment information is processed securely by Klarna. No card details are transferred to or held by Moss Bros. All transactions take place via connections se...
Wed, 18 Aug, 2021 at 10:10 AM