If your original order was part of a multi-buy offer - for example 3 shirts for £60, or 3 for 2 on trousers - and you only return part of the multi-buy, the refund will be proportional.

Likewise, if your order contained a discount code then this will be taken into account for the refund. This means that it may differ from the original full selling price, but will be equal to what you originally paid.