We hope that you are delighted with your order, but we understand that you may wish to return items. You can do so completely free of charge within 30 days of purchase.
1. Returning your items to a store FREE
The easiest and most convenient way to return is to visit your nearest Moss Bros store. If something isn't right, our tailoring experts can help you find the correct style, fit and size for you. If you are returning your items for a refund, they can process that right away.
You can return your online order at Moss Bros stores (excluding some factory outlet and Eire stores), please check our store locator here for details. Please note that our Jersey and Guernsey stores work a little differently - click here for information about Channel Island purchases and returns.
2. Return via CollectPlus FREE
Search for your nearest CollectPlus outlet here
3. Return via Post Office FREE
Use the peel off Royal Mail label that is attached to your invoice or reprint your label here.
Search for your nearest Post Office here
4. Hermes Parcel Collection Return Service - FREE
Visit the Hermes Parcel Return website here to download and print your returns label.
Select when you’d like your parcel collected, complete the required information, and print off your label and affix it to your parcel.
5. International Returns
If you are an international customer please click here for more information.
Goods are your responsibility until they reach our warehouse so please ensure the packaging is secure. All goods will be inspected on return and any item in unsuitable condition will be sent back to you. We advise you make sure you are happy with the fit of your product/item before removing any brand labels from the garment. We accept returns for 30 days after the order date if they are unworn, unaltered and in their original packaging. Moss Bros cannot be held responsible for any return parcels lost in the post, therefore keep your receipt as proof of postage.