If you return your items to one of our stores, your refund can be processed there and then.

If you return your items using Collect+, Royal Mail, or Hermes Parcel Returns, it can take up to 5 working days to receive and process your items. Once we have processed your return we will send you an email confirming this. Please then allow up to 7 days for the refund to appear back onto your payment card or into your account.

You can find more information about our returns process here.