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General
10
Hello
What is your data protection policy?
What's the best way to iron a shirt?
What time are your customer services open on bank holidays?
How do I book an in store appointment?
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Payments #2
13
How do I check my gift card balance?
Can I pay for my suit in instalments?
How do I get a refund if I paid with a gift card?
How does Klarna work?
What is Klarna?
View all 13
Store processes
1
How do I book a Tailor Me appointment?
Deliveries
11
USA delivery
Why are you not offering Click and Collect?
Why are you not offering Next Day delivery?
Highlands & Islands and Northern Ireland delivery
Do you ship internationally?
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Orders
5
Can I return my hire suit to a different store than the one I collected from?
My hire order has not been collected
Can I do a hire order last minute?
Can I just hire an individual item?
Can I amend my order?
Process
16
Can I book in one store and collect from another?
How far in advance should I book?
Can I try on my items before hiring?
Can members of my party be fitted at different stores?
Can I place my hire order online?
View all 16
Payments
7
Student discount
How can I get an invoice?
What is the delivery charge?
Do I have to leave a security deposit?
What are the extended hire fees?
View all 7
General Enquiries
2
What do I do if I didn't receive a confirmation email?
How long does the sale last?
Product Advice
16
Do you offer shoes to hire?
Can I hire tweed?
What is the size range for your top hats to hire?
Do you hire out suits for interviews?
Do you hire out suits for children and teenagers?
View all 16
Sample Category
4
1. Important: Must Read
3. How to create an FAQ?
2. How to setup FAQ categories?
4. Example: Preparing your package for return.
Stores
4
Look up store contact details
Where is my nearest store?
Is there a sale in store too?
Are the products for sale online and the shops the same?
Product Advice #3
39
How do I look after my wool suit?
Which shirt collar should I choose?
How do I tie a Prince Albert knot on a tie?
What is a Zero Iron shirt?
When can I purchase this item?
View all 39
Store Returns
2
How can I return store purchased items?
Can I return altered or personalised items?
Promotions
9
How can I get £10 off my first order?
Do you offer student discount?
How does the multi-buy offer work?
Can I use my student discount with other offers?
My "refer a friend" discount code doesn't work
View all 9
Returns and refunds
14
Are there items I cannot return?
How do I return an international order?
Why is my exchange order cancelled?
How long does a return take?
I have cancelled my order. How long will it take until I receive my refund?
View all 14
Orders #2
8
Did my order go through?
What happens if I disable cookies?
I am getting an error message on the site
Can I cancel my order?
The image looks different to the product I received
View all 8
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