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General
10
Hello
What is your data protection policy?
What's the best way to iron a shirt?
What time are your customer services open on bank holidays?
How do I book an in store appointment?
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Payments #2
13
How do I check my gift card balance?
Can I pay for my suit in instalments?
How do I get a refund if I paid with a gift card?
How does Klarna work?
What is Klarna?
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Store processes
1
How do I book a Tailor Me appointment?
Deliveries
11
USA delivery
Why are you not offering Click and Collect?
Why are you not offering Next Day delivery?
Highlands & Islands and Northern Ireland delivery
Do you ship internationally?
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Orders
6
Can I return my hire suit to a different store than the one I collected from?
How does the 5th suit free offer work?
My hire order has not been collected
Can I do a hire order last minute?
Can I just hire an individual item?
See all 6 articles
Process
16
Can I book in one store and collect from another?
How far in advance should I book?
Can I try on my items before hiring?
Can members of my party be fitted at different stores?
Can I place my hire order online?
See all 16 articles
Payments
7
Student discount
How can I get an invoice?
What is the delivery charge?
Do I have to leave a security deposit?
What are the extended hire fees?
See all 7 articles
General Enquiries
2
What do I do if I didn't receive a confirmation email?
How long does the sale last?
Product Advice
16
Do you offer shoes to hire?
Can I hire tweed?
What is the size range for your top hats to hire?
Do you hire out suits for interviews?
Do you hire out suits for children and teenagers?
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Sample Category
4
1. Important: Must Read
3. How to create an FAQ?
2. How to setup FAQ categories?
4. Example: Preparing your package for return.
Stores
4
Look up store contact details
Where is my nearest store?
Is there a sale in store too?
Are the products for sale online and the shops the same?
Product Advice #3
39
How do I look after my wool suit?
Which shirt collar should I choose?
How do I tie a Prince Albert knot on a tie?
What is a Zero Iron shirt?
When can I purchase this item?
See all 39 articles
Store Returns
2
How can I return store purchased items?
Can I return altered or personalised items?
Promotions
10
How can I get £10 off my first order?
How does the 5th suit free offer work?
Do you offer student discount?
How does the multi-buy offer work?
Can I use my student discount with other offers?
See all 10 articles
Returns and refunds
14
Are there items I cannot return?
How do I return an international order?
Why is my exchange order cancelled?
How long does a return take?
I have cancelled my order. How long will it take until I receive my refund?
See all 14 articles
Orders #2
8
Did my order go through?
What happens if I disable cookies?
I am getting an error message on the site
Can I cancel my order?
The image looks different to the product I received
See all 8 articles